When I started thinking about setting up my business many moons ago, I thought about what the most important element of it would be. It was easy really. I wanted it to be all about creating a great customer experience. If my clients weren’t enjoying my photo shoots, then their lack of enjoyment would certainly come through in the photos. A big no-no. This would also mean that I wouldn’t enjoy the shoots either so bang would go my job satisfaction. I read this fab quote somewhere from Maya Angelou and I knew straightaway this summed up the ethos I was aiming for – so I scribbled it down on my iPhone and have since built my business plan around it.
People will forget what you said, people will forget what you did, but people will never forget how you made them feel”Maya Angelou